Morocco Signature Tours
At Morocco Signature Tours, every journey is carefully customized and arranged with trusted local partners. This Refund & Cancellation Policy explains the terms under which cancellations, changes, and refunds are handled.
1. Booking Confirmation
A booking is considered confirmed only after receipt of the required deposit or full payment. Once confirmed, reservations are made with hotels, riads, transport providers, guides, and activity partners.
2. Deposits & Advance Payments
- Deposits are generally non-refundable, as they are used to secure accommodations and services.
- The exact deposit amount and payment schedule will be communicated at the time of booking.
3. Cancellation by the Traveler
Cancellation fees depend on how close the cancellation is to the travel start date and the policies of our service partners.
Standard Cancellation Terms (unless otherwise stated):
- 30 days or more before travel: Partial refund may apply (excluding non-refundable deposits and confirmed services).
- 15–29 days before travel: 50% of the total tour cost may be charged.
- 7–14 days before travel: 75% of the total tour cost may be charged.
- Less than 7 days or no-show: 100% of the tour cost will be charged.
Some accommodations, luxury camps, or peak-season bookings may have stricter cancellation terms, which will be clearly stated in your booking confirmation.
4. Refund Process
- Approved refunds will be processed using the original payment method.
- Refund processing time may take 7–14 business days, depending on banks and payment providers.
- Any transaction or banking fees are non-refundable.
5. Changes to Bookings
- Date changes or itinerary modifications are subject to availability and partner approval.
- Additional charges may apply for changes requested after confirmation.
- Morocco Signature Tours cannot guarantee changes during peak seasons or close to travel dates.
6. Cancellation or Changes by Morocco Signature Tours
In rare circumstances where we must cancel or modify a tour due to:
- Safety concerns
- Force majeure (natural disasters, political events, strikes, extreme weather)
- Unforeseen operational issues
We will offer one of the following, where possible:
- A suitable alternative itinerary
- Rescheduling to a later date
- A partial or full refund for unused services
Morocco Signature Tours is not responsible for additional costs such as flights, visas, or personal expenses.
7. Early Departures & Unused Services
- No refunds will be provided for unused services due to early departure, late arrival, or voluntary changes made by the traveler.
- Missed activities or accommodations are non-refundable.
8. Travel Insurance Recommendation
We strongly recommend purchasing comprehensive travel insurance that covers:
- Trip cancellations
- Medical emergencies
- Delays or interruptions
- Force majeure situations
This protects you financially against unforeseen circumstances beyond our control.
9. Special Circumstances
Any exceptions to this policy (medical emergencies or extraordinary situations) will be reviewed on a case-by-case basis, subject to supporting documentation and partner policies.
10. Policy Updates
Morocco Signature Tours reserves the right to update this Refund & Cancellation Policy at any time. The most current version will always be available on our website.
11. Contact Us
For cancellation requests or refund inquiries, please contact:
Morocco Signature Tours
📧 Email: [add your official email]
📞 Phone: [add contact number]